ITS Next talk

When: 4:30pm Wednesday, February 11, 2004

Where: MCS 135 (111 Cummington St.)

Offshore Outsourcing:
Technology & Business Process Services - A View of the Implications To US Based Staff

Jeffrey Robison,
Vice President, Upromise

More and more jobs are being sent offshore as a way to generate shareholder value. This change has had noted successes and failures. What are the critical issues needed to make this transition a success for technology and business process outsourcing? How does this transition impact employees in the States in terms of job skills & career development?

Jeffrey Robison is responsible for Customer Care at Upromise currently. The area of responsibility includes securities processing, telephone & email customer service, telemarketing and other processing activities. Upromise currently services its customers through its service center in the Boston area as well as from its outsourced service center operation in India. Prior to joining Upromise, Jeff held similar positions at CIGNA HealthCare, NatWest Bank and its successor Fleet Bank, and Citibank. Jeff holds a B.S. in Biomedical Engineering from Boston University.