@incollection{Crovella99,
  author	= {Crovella, Mark E.},
  editor	= {Haring, G{{\"u}}nter and Reiser, Martin and Lindemann, Christophe},
  title		= {Performance Characteristics of the {W}orld {W}ide {W}eb},
  booktitle	= {Whitebook on Performance Evaluation},
  publisher	= {Springer-Verlag},
  year		= {1999}
}